Got Questions? We’ve Got Tail-Wagging Answers.

Whether you're troubleshooting a new diaper or just curious about our products, we’re here to help. Below are the answers to our most common questions. If you don't see what you need, our support team is just a click away—ready to make life easier for you and happier for your pet

All orders are sent to the warehouse for dispatch within 24 hours after the order is placed,which takes an additional 2 bussness days.
You will receive a tracking number within 3 – 5 days. For Fast Shipping: 3~5 Business Days | For Standard Shipping: USA 7-14 business days | Canada 7-20 business days | West-Europe 7-14 business days | Rest of Europe 7-20 business days | Rest of the World 14-25 business days
Our warehouse is currently located in China, on the same premises as our factory, where we keep our latest products and the largest inventory. Going forward, we will continue to expand our network of overseas warehouses to ensure fast delivery.
Please make the changes yourself in your account dashboard. If you are unable to do so, please contact us at service@donopetstore.com & official@donopetstore.com.
Please first check to make sure your login username and password match. If you’ve forgotten your password, you can reset it yourself. For further assistance, please contact us at service@donopetstore.com or official@donopetstore.com.
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