Shipping policy
Shipping Policy
Last updated: August 2026
Thank you for shopping at Dono Pet Store! We want to make sure your order arrives safely and on time. Please read our shipping policy carefully.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We currently ship to the United States and select international destinations.
Shipping Methods & Estimated Delivery Times
| Destination | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| United States | 10–45 business days | Calculated at checkout |
| Other countries | Contact us for availability | Varies |
Please note: Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons (e.g., holidays). We are not responsible for delays caused by customs or third-party carriers.
Free Shipping
Enjoy free shipping on all orders over $88 to the United States. The discount will be applied automatically at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update after shipment.
You can track your order at 17track.net or via the carrier's official website.
Customs, Duties & Taxes
Orders shipped from China may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the buyer's responsibility and are not included in the order total or shipping fee.
We are not responsible for delays caused by customs inspections.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at [your support email]. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions, please reach out to us:
- Email: service@donopetstore.com & official@donopetstore.com
- Response time: Within 1–2 business days